Refund & Return Policy
At Cake Decorating Solutions, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we’re here to help.
🗓 Return Eligibility
You may request a return or replacement within 15 days of delivery.
To be eligible for a return:
• The item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase is required (invoice/order confirmation)
⚠ Partial Refunds (If Applicable)
Partial refunds may be issued if:
• Product shows signs of use
• Packaging is damaged or missing
• Product is returned after 15 days
• Item is not in original condition (not due to our error)
💳 Refund Process
Once we receive and inspect your return:
✔ You will receive a confirmation email
✔ Approved refunds will be processed within 5–7 business days
✔ Amount will be credited to your original payment method
(Processing time may vary depending on your bank/payment provider)
⏳ Late or Missing Refunds
If your refund hasn’t reflected yet:
- Check your bank account again
- Contact your card provider or bank
- Allow processing time
🔁 Exchanges
We only replace products if:
• Received damaged
• Manufacturing defect found
To request an exchange, contact us at:
📧 cakedecoratingsolution@gmail.com
with photos/videos within 48 hours of delivery.
🎁 Gift Orders
• If the item was marked as a gift, store credit will be issued
• If not marked as a gift, refund will go to the original purchaser
🚚 Return Shipping
• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• We recommend using trackable shipping
Damaged returns due to poor packing may not be accepted.
📞 Need Help?
We’re happy to assist you!
📧 Email: cakedecoratingsolution@gmail.com